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Customer Care

We're here to help.

We understand that consistently accurate readings are key to successful diabetes management, and we're committed to giving you the assistance and support you need.

For troubleshooting tips and additional information to help you achieve the best performance possible from our products, please refer to the Owner's Booklet included in your product packaging.

To download a PDF of the Owner's Booklet you need, select from the list of products below:

TRUEresult® TRUEresult®TRUE2go®

TRUEtrack® TRUEread®

Contact Us

We are here to help, 24 hours a day, 7 days a week. If you're in need of further assistance, call or e-mail us with questions about any aspect of your blood glucose monitoring system–from instruction to troubleshooting.

24-7 Customer Care

Toll free: 1-800-803-6025

For comments on this Web site, please e-mail


Advanced performance testing features, help you confidently monitor and manage diabetes.

If you have questions about using our products, please contact us.